Frequently Asked questions
At Gemini Builds It, we build solutions. From custom art and displays to wholesale production and fulfillment, we help our clients bring their visions to life. This FAQ covers the most common questions about our capabilities and wholesale services. Whether you’re exploring a new project or managing ongoing orders, you’ll find clear answers on how we can help you build what’s next.
CUSTOM PROJECTS & CAPABILITIES
From first conversation to final installation, our team will help transform your idea into finished work. We design, produce, deliver, and install custom art, display, and décor solutions built for spaces of every kind. The FAQs below outline our process, materials, and production standards so you know exactly what to expect when partnering with us.
GETTING STARTED
How do I start a project with Gemini Builds It?
Contact us with a short description of your goals at solutions@geminibuildsit.com. Include any visuals, materials, or dimensions you already have, plus your target timeline. From there, our team will schedule a brief discovery call to guide you through next steps!
What information should I include when requesting a quote or consultation?
The more detail, the better. Include project type, size, quantity, materials, finishes, and your preferred delivery date. Files such as drawings, renderings, or inspiration images help us prepare a precise estimate and timeline.
Can Gemini help me refine my design or develop a concept?
Yes. Our team frequently supports clients through early-stage concepting, material selection, and fabrication planning. Whether you’re refining an exhibit layout, developing environmental graphics, or finalizing a display case, we can help translate your vision into production-ready designs.
Can you work from my existing drawings, renderings, or artwork files?
Absolutely. We work seamlessly with client-provided drawings, renderings, and digital artwork. If needed, we can make recommendations for materials, construction, or installation to ensure the finished product performs as intended.
CAPABILITIES & CUSTOMIZATION
What types of custom projects does Gemini specialize in?
We create tailored art, display, and décor solutions for commercial spaces of every scale. Our core capabilities include custom framing, acrylic fabrication, environment design, wall and window graphics, wood fabrication, signage and wayfinding, and large-format printing. We partner with industries such as retail, hospitality, corporate, museum, and education to deliver cohesive and lasting results.
What materials and fabrication methods do you offer?
We specialize in acrylic, wood, metal, and print fabrication, combining high-resolution digital printing, laser cutting, CNC routing, and assembly. Our in-house production ensures color accuracy, material consistency, and reliable quality control.
Can you match colors, finishes, or existing brand elements?
Yes. We can color-match to brand standards, paint references, or physical samples. Whether it’s a wall finish, metal accent, or printed graphic, our production team ensures every element aligns with your brand’s visual identity.
Do you provide material samples or prototypes before production?
Yes. We can provide material swatches, finish samples, or scaled prototypes based on your project scope. Samples are especially useful for confirming finishes, color accuracy, and fabrication details before full production.
PRODUCTION & QUALITY
What happens after I approve a quote or design?
Once your quote and design are approved, our team prepares detailed production documentation. You’ll receive proofs and/or shop drawings from your project manager for review as needed, then we begin fabrication in-house. We keep you updated through production and shipping to ensure your project stays on schedule.
How does Gemini ensure quality and consistency across large or multi-site rollouts?
Every project passes through a documented quality control process. For multi-site programs, we create standardized material kits, labeling systems, and photo documentation to ensure consistent finishes and packaging across every location.
What are typical lead times for custom projects?
Lead times depend on size, material, and complexity. Most custom fabrication projects are completed within 2–6 weeks after design approval. Multi-location or large-scale programs may require longer schedules, which we’ll confirm before production begins.
Can you accommodate rush projects or tight deadlines?
Yes. We excel at fast turnaround times! We can expedite production or prioritize urgent timelines, with rush scheduling dependent on material availability and scope. Contact us early to confirm options.
INSTALLATION & FULFILLMENT
Does Gemini provide delivery and installation services?
Yes. We provide delivery, white-glove installation, and onsite coordination for projects nationwide. Our installation and logistics team handles packing, transport, and setup with the same attention to detail as our fabrication work.
Can you manage nationwide or multi-location rollouts?
Absolutely. We regularly manage national programs for retail, hospitality, and corporate clients. Each location receives labeled kits, clear installation instructions if needed, and coordinated delivery scheduling for minimal disruption.
Do you offer site surveys or shop drawings before production?
Yes. We can perform site surveys, take field measurements, and provide shop drawings or renderings when needed. This ensures accuracy for installations, especially for wall coverings, signage, or display cases.
PRICING & ESTIMATES
How are projects priced?
Pricing is based on materials, fabrication complexity, quantity, and installation scope. After reviewing your specs, your project manager will prepare a detailed estimate that outlines all design, production, and delivery costs upfront.
Is there a minimum project size or budget?
There’s no strict minimum, but most custom projects start around a few hundred dollars for small framing or printing work and scale upward depending on materials and scope. We’re happy to discuss options that fit your needs and budget.
COMPLIANCE & STANDARDS
Can Gemini produce ADA-compliant signage or displays?
Yes. Our signage and wayfinding team regularly fabricates ADA-compliant and code-compliant solutions for commercial and public environments. We ensure proper tactile lettering, Braille placement, font legibility, and material contrast to meet accessibility standards.
Do your materials meet museum or conservation standards?
They do. We regularly produce museum-grade display cases and archival-quality framing using UV-filtering glazing, stable mounting materials, and conservation-approved materials. We can provide specifications for museum and institutional review.
WARRANTY & SUPPORT
What is your warranty or quality guarantee?
We stand behind every piece we produce. If your order arrives damaged or does not meet approved specifications, we’ll repair, replace, or credit the affected items. Our team inspects all work before shipment and ensures it meets Gemini’s quality standards.
What should I do if something is damaged during shipping or installation?
Inspect all shipments upon arrival. If damage occurs, document it with photos and contact solutions@geminibuildsit.com or your project manager within five business days. We’ll review the claim quickly and coordinate replacement or repair options.
WHOLESALE & ONLINE ORDERING
Our online ordering at shop.geminibuildsit.com makes it easy for framers and other wholesale professionals to get the products and materials they rely on. We handle everything from fast shipping and delivery to dedicated support, so you can focus on what you do best. The answers below will help you shop faster, order confidently, and keep your business running smoothly.
Ordering & Accounts
How do I place an order on shop.geminibuildsit.com?
You can place orders directly through our online shop anytime. Simply log in to your account, add items to your cart, and check out using your preferred payment method. If you’re a first-time customer, please contact solutions@geminibuildsit.com to set up a wholesale account.
Do I need an account to order?
Yes. All online orders through shop.geminibuildsit.com require an account with an approved wholesale status to access pricing and place purchases. Creating an account ensures you receive accurate pricing, tax exemptions, and order tracking.
How do I apply for a wholesale account or tax-exempt status?
If you don’t already have an account, email us at solutions@geminibuildsit.com to get started. To apply for tax exemption, include your resale certificate or tax documentation and our team will update your account.
How do I reset my password or update my account details?
On the login page, click “Forgot your password?” and follow the prompts to reset. To update your contact, billing, or shipping information, log in to your account and select “Account Details” from the menu.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover as well as ACH payments. All online orders are prepaid at checkout unless otherwise arranged. Please Note: At this time, BMO Harris bank payments cannot be made online.
When will my credit card be charged?
Your card is charged at the time of checkout. For approved wholesale accounts using purchase orders, billing occurs when your order is invoiced and shipped.
PRODUCTS & AVAILABILITY
How do I check if an item is in stock?
Stock status is shown on each product page. You can also search by availability as well! If an item is temporarily unavailable, you’ll see an out-of-stock message. You can always contact our team for estimated restock dates or alternative product options.
What happens if a product is out of stock or backordered?
We do our best to keep items in stock for timely delivery. If something is unavailable when you place your order, we’ll notify you immediately and recommend a comparable substitute, offer to submit as a special order, or ship as soon as the item becomes available.
Can I order custom sizes, colors, or quantities not listed online?
Yes. If you need a size or finish not listed on our site, email us at solutions@geminibuildsit.com with your request. Custom cuts, lengths, and specialty materials are available for many of our moulding and matboard products.
SHIPPING & DELIVERY
How long will it take to process and ship my order?
Most standard product orders ship within 1–2 business days. Chop orders placed before 11:00 a.m. CST typically ship the same day, while others ship the following business day. Joined frames usually ship within 48 hours.
Do you offer freight shipping or local pickup for large orders?
Yes. We deliver via FedEx, UPS, Spee-Dee Delivery, Gemini Truck, or common carrier freight, depending on order size and destination. Local pickup is available from our Elgin, Illinois facility — please contact our team at solutions@geminibuildsit.com to schedule.
What should I do if my order arrives damaged or incomplete?
Inspect your order as soon as it arrives. If you notice damage or missing items, contact us within five business days of delivery for assistance. We’ll arrange a replacement or credit once damage is verified.
RETURNS & EXCHANGES
What is your return policy?
If there’s a problem with any product, you may return it for credit or replacement with pre-approval and a return authorization (RA) number. Unless defective, returns are subject to a 50% restocking fee. Overstock and closeout items are non-returnable.
How do I start a return or exchange?
Contact solutions@geminibuildsit.com or call 847-844-4000 within five business days of receiving your order to request an RA number. Please include your invoice number and reason for return when you reach out.
Are there any items that cannot be returned?
Custom products, overstock, and closeout/discontinued items cannot be returned.
What if I received the wrong item or quantity?
If your shipment includes incorrect or missing items, please notify us within five business days. We’ll correct the issue promptly by sending replacements or issuing a credit.
SUPPORT & GENERAL INFO
How do I reach Gemini’s support team about an order?
You can reach our support team by email at solutions@geminibuildsit.com or by phone at 847-844-4000. Please have your order and/or account number ready for faster service.
What are your business hours?
Our client services team is available Monday through Friday, 8:00 a.m. to 4:30 p.m. CST. You can also place orders online 24/7 at shop.geminibuildsit.com.
Who should I contact for technical product questions or troubleshooting?
Email solutions@geminibuildsit.com with your question and a photo or description of what you need help with and our team will help answer or connect you with the right person.
Do you sell to the public or only to registered wholesale customers?
We sell exclusively to registered wholesale customers, including frame shops, designers, galleries, and professional trade accounts.
Do you offer discounts?
We offer promotions and special deals throughout the year when you sign up for our email newsletter. Tier discounts are also available and automatically applied based on your annual purchase volume. These discounts apply to in-stock mouldings only and are reviewed each year.
HAVE ANOTHER QUESTION?
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