PRIVACY POLICY

GEMINI BUILDS IT LLC

This “Privacy Policy” explains how information about you is collected, used, and disclosed by Gemini Builds It LLC, and our subsidiaries (collectively, the “Company“, “we” or “us”) when you use our website (www.geminibuildsit.com) (the “Website”) to order, and purchase our frames, mouldings, display cases, acrylics or any other products, available on the Website (collectively, the “Products” and each a “Product”) or when you otherwise interact with us (collectively, the “Services”). By using the Website, you are accepting the practices set out in this Privacy Policy, and the applicable Terms of Use.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy, and in some cases we may provide you with additional notice (such as sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices, and the ways you can help protect your privacy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.

User Information

Non-Personally Identifiable Information

When you use the Services, place an order for the Products or register an account (either on your computer, mobile phone or other device), the Company’s servers may collect certain aggregate information or other information that does not reveal your identity (collectively, the “Non-Identifiable Information”). The Non-Identifiable Information may include (i) information that your computer, mobile phone or device sends or transmits, including your device type, model, manufacturer, operating system, version info, IP address, ID number (for example, your UDID), user settings, and information about your use of the Services such as promotions viewed, purchases made, and information you submitted, (ii) search terms you used, or which referring/exit pages brought you to the Website, and date and time of such information, (iii) information about or from another content delivery platform, and (iv) information derived from such above information, and other third party sources such as offers viewed on the Website, or any information provided by affiliated partners.

Personal Information You May Provide To Us  

When you use our Services, we may ask that you provide us with some personally identifiable information—information about you that can be used to contact or identify you, and information on your use or potential use of the Services, and related services (the “Personal Information”). Personal Information that we might collect may include things like your name, company name, mobile phone number, other phone numbers, email address, billing address, shipping address, credit card billing information, and other submissions provided by you. Personal Information may also include other information you supply to us concerning your preferences, and interests expressed in the course of using the Services. Unless otherwise stated herein or with your permission, Personal Information will be confidential.

Purchase Information 

To process purchases, we may require Personal Information to process your order for the Products. Credit card transactions are processed through Bluepay, and/or strong encryption by a third party, which only uses your information for that purpose.

E-mails and Telephone Calls

We require an e-mail address and telephone number from you when you register an account, purchase a Product from the Website or use the Services. We use your e-mail for both transactional (e.g., order confirmation, refund or return processing, and follow-up questions), and promotional (e.g., newsletters, new product offerings, special discounts, special third-party offers, etc.) purposes. E-mail messages we send you may contain code that enables our database to track your usage of the e-mails, including whether the e-mail was opened, and what links (if any) were clicked. If you would rather not receive promotional e-mails from us, please see the section below labeled “Your Choices”. We may also contact you by telephone solely in connection with your orders of Products made on the Website. If you would rather not receive telephone calls from us, you may change or delete your number from your account page. We fully comply with the requirements of the U.S. CAN-SPAM Act. 

Online Survey Data

We may periodically conduct voluntary user surveys. We encourage our users to participate in such surveys because they provide us with important information regarding the improvement of the Services. You may also volunteer for certain surveys that we may offer to our users, and any additional rules regarding the conduct of such surveys will be disclosed to you prior to your participation. We do not link the survey responses to any Personal Information, and all responses are anonymous. 

Discussion Thread 

Our blog is made available to users, and visitors of the Website, and may contain postings, and comments related to the Products, and Services. Any information that is disclosed in the comments section of the blog shall become public information, and you should exercise caution when deciding to disclose any Personal Information.

Information About You We May Obtain Through Other Sources

Company may also receive Personal Information provided by affiliated partners or third parties in the course of your using their services, or from third parties subject to the limitations of the privacy policies of those affiliated partners or third parties.

Collection of Information

Log Files

Any time you visit the Website, our servers automatically gather information from your browser (such as your IP addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks) to analyze trends, administer the Website, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information. We do not share the log files externally. 

Cookies

We use “cookies” to keep track of some types of information while you are visiting the Website or using the Services. Cookies are very small files placed on your device, and they allow us to count the number of visitors to the Website, and distinguish repeat users from new users and/or visitors. They also allow us to save user preferences, and track user trends. We rely on cookies for the proper operation of the Website; therefore if your browser is set to reject all cookies, the Website will not function properly. Users who refuse cookies assume all responsibility for any resulting loss of functionality. We do not link the cookies to any Personal Information.

Usage Tracking

Company may also use data collection tags or directives such as “pixel tags,” “clear gifs,” Javascript scripts, API calls, or similar means (individually or collectively, “Usage Tracking”) and the demographic or psychographic data we have collected, and with third-party analysis partners, to analyze usage patterns of users anonymously, and to serve promotional material to you that are tailored based on the analysis of what Company believes you would respond favorably to in light of the information that Company has collected or accessed about you as described above. A “pixel tag” is a small, electronic image, often a single pixel, and often transparent, that is placed on a web page, and may be associated with cookies on your hard drive. We do not link the Usage Tracking to any Personal Information.

Use of Information

We may use information about you for various purposes, including but not limited to:

  • Provide, maintain, and improve the Services, including to provide additional features, and content;
  • Respond to your comments, questions, and requests, and provide customer service;
  • Send you technical notices, updates, security alerts, and support, and administrative messages;
  • Communicate with you about products, services, offers, promotions, and provide news, and information we think will be of interest to you;
  • Monitor, and analyze trends, usage, and activities in connection with the Services;
  • Personalize, and improve the Services, and provide content or features that match user profiles or interests;
  • Link or combine with information we get from others to help understand your needs, and provide you with better service;
  • Detect, investigate and/or prevent fraudulent, unauthorized or illegal activity; and
  • Carry out any other purpose for which the information was collected.

We are based in the United States, and the information we collect is governed by U.S. law. By registering an account, accessing or using the Services or otherwise providing information to us, you consent to the processing, and transfer of information in and to the U.S. and other countries. Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Company’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have against a third party, including a government request to disclose your information.

Sharing Information

Company will not share your Personal Information with anyone else except to provide the Services, when Company otherwise has your permission, or under the following circumstances:

Non-Personally Identifiable Information

As discussed above, Company may share with third parties or the public aggregated information in a form that does not disclose your Personal Information, or is reasonably likely to allow you to be personally identified, for industry analysis, demographic profiling, and similar purposes. Company shares this aggregated information so that its partners also understand how interested users are in their products and services, so that they may also provide you with an optimal online experience, and provide opportunities for future brand partners.

Compliance with Laws and Law Enforcement

Company cooperates with government and law enforcement officials and private parties to enforce and comply with the law. Company reserves the right to track IP addresses for the purposes of fraud prevention, and to release IP addresses to legal authorities. Company will disclose information about you to government or law enforcement officials or private parties when Company believes reasonably necessary to comply with law, to protect the property, and rights of Company or a third party, to protect the health, and safety of the public or any person (such as when harm or violence against any person (including you) is threatened, or to prevent or stop activity Company may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.

Business Transfers

Company may sell, transfer or otherwise share your Personal Information in connection with a merger, acquisition, reorganization or sale of the Company (or our assets) or in the event of its bankruptcy; this is the only case in which Company may sell Personal Information it collects from you or from your use of the Services. If such transaction occurs, you will be notified if there are any material changes to the way your Personal Information is collected or used.

Security

Company will have extensive security measures in place to protect the loss, misuse, theft, disclosure, access, destruction, and alteration of the information stored in our database. These measures include the use of secure and/or strong encryption technology during credit card transactions and administrative access to site data, as well as other proprietary security measures which are applied to all repositories, and transfers of user information. Company will exercise reasonable care in providing secure transmission of information between your computer and our servers, but given that no information transmitted over the Internet can be guaranteed 100% secure, we cannot ensure or warrant the security of any information transmitted to us over the Internet, and hence accept no liability for any unintentional disclosure.

Your Choices

If you wish to opt out of the Services, and terminate your account, remove any information, including Personal Information, from the Website, update any Personal Information or unsubscribe to any promotional emails, and newsletters you may contact the Company at the following email: customerservice@geminibuildsit.com.

Account Information

If you are a registered user of our Services, we provide you with tools, and account settings to access or modify the Personal Information you provided to us, and associated with your account. You can also permanently delete your account. If you send a termination notice to customerservice@geminibuildsit.com your account will be deactivated, and then deleted. For up to thirty (30) days after deactivation it is still possible to restore your account if it was accidentally or wrongfully deactivated. After thirty (30) days, we begin the process of deleting your account from our systems.

Subscriber and Promotional Emails

Company may send promotional or subscriber emails to your device. When you first launch any features of the Services, you will be asked to consent to Company’s ability to send subscriber emails to you. If you initially consent to subscriber emails, you can subsequently stop the emails by contacting the Company at customerservice@geminibuildsit.com.

Data Retention

Because users may purchase the Products or use the Services repeatedly, Company retains the Personal Information for continued service and convenience purposes until you advise Company not to do so. Notwithstanding the foregoing, Company may retain Personal Information in order to comply with applicable laws, keep accurate records, resolve disputes, prevent fraud, enforce the Terms of Use or other agreements, or for any other legally permissible purpose.

Contact Information

If you have any questions about this Privacy Policy, the Terms of Use, the Products or the practices of the Website, you can contact the Company at:

Gemini Builds It LLC
2755 Spectrum Drive
Elgin, Illinois 60124